We pick, pack and dispatch all our orders in house from our offices in Suffolk. All orders placed under £200 using the Royal Mail Second Class Standard Parcel Service, arriving within 3-5 working days. These deliveries are untracked, so no tracking codes are provided.
You will always receive email confirmation of when your order has been fulfilled.
All orders received before 11:30am on a weekday will be dispatched in the first post the following day, usually arriving within 1-2 working days.
All orders received after 11:30am on a weekday will be picked and packed the following day and go out in the post the next day, usually arriving with 2-3 working days.
Any orders placed after 11:30 am on a Friday, on on a Saturday, Sunday , will be dispatched on the following Monday and go out in the second post on a Monday (or in the case of a Bank Holiday Monday they will go out on a Tuesday.)
All international orders outside the EU have no right of refund or return due to the prohibitive shipping costs of receiving returned goods.