We pick, pack and dispatch all our orders in house from our offices in Suffolk. All orders placed under £200 using the Royal Mail Second Class Standard Parcel Service, arriving within 3-5 working days. These deliveries are untracked, so no tracking codes are provided.
You will always receive email confirmation of when your order has been fulfilled.
All orders received before 11:30am on a weekday will be dispatched in the first post the following day, usually arriving within 1-2 working days.
All orders received after 11:30am on a weekday will be picked and packed the following day and go out in the post the next day, usually arriving with 2-3 working days.
Any orders placed after 11:30 am on a Friday, on on a Saturday, Sunday , will be dispatched on the following Monday and go out in the second post on a Monday (or in the case of a Bank Holiday Monday they will go out on a Tuesday.)
ORDERS within the EU
There is no minimum purchase on orders within the mainland EU (excluding select territories which are excluded and treated as International orders). Our shipping calculator should provide accurate shipping costs.
In the instance that the cost to ship to your location is greater than the cost charged by the website we reserve the right to contact you with an updated shipping charge. You can then decide whether you still wish to proceed with your order or cancel the order and received a full refund.
Unfortunately there is a large variance in shipping cost across the continent depending on the package size.
INTERNATIONAL ORDERS - outside the EU.
All international orders outside the EU have no right of refund or return due to the prohibitive shipping costs of receiving returned goods.
Due to increasing overseas sales and lost deliveries for our international customers we require a minimum order of £50 excluding shipping to ship outside the EU.
All shipping is done via UPS tracked and signed as this is the only way we can guarantee delivery.
You will be unable to complete your order directly through the website therefore so if you wish us to fulfil an order outside the EU, please choose the items you want on our website and that will create a draft order, please then email us at firstname.lastname@example.org with your name and address and we will find your order and be able to confirm the postage costs for your location and you can decide whether you wish to proceed or not.