Answers to the questions we're asked most often about our scented drawer liners, wardrobe fresheners and wipe-clean liners — including delivery, returns, refunds and product care.
Browse by topic
- Shipping & Delivery — where we ship and how long it takes.
- Returns, Refunds & Exchanges — how to return or exchange an item.
- Our Fragrances — what's in them and how long they last.
- Scented Drawer Liners — sizing, fitting and care.
- Wipe Clean Drawer Liners — unscented, wipeable liners.
- Wardrobe Fresheners — materials and care.
Shipping & Delivery
Where we ship, how long delivery takes, and your options. For full details, see our Shipping Policy.
Do you ship to the USA and Canada?
Yes. USA and Canada customers can check out directly. Duties and shipping are calculated at checkout and prepaid on your behalf (Delivery Duty Paid), so there are no import hassles — and you don't pay UK VAT, saving 20%.
Do you ship to the EU or other countries?
Orders outside the UK, USA and Canada can't be completed directly on the website yet, but we're happy to ship to you — just email helpdesk@themasterherbalist.co.uk for a shipping quote. A minimum order value of £50 applies and a mobile telephone number is required.
Can I collect my order locally?
Unfortunately not — our office is on private land without the insurance and access arrangements needed to open to the public.
How quickly will my UK order arrive?
Orders are picked and dispatched between 9:00am and 12:30pm. Orders under 2kg are sent Royal Mail Second Class with tracking (3–5 working days); heavier orders go by courier for next-day delivery. Orders placed before 12:30pm on a weekday are dispatched the next morning; later orders the following day. Weekend and Friday-afternoon orders are dispatched on Monday.
Returns, Refunds & Exchanges
How to return or exchange an item, and what's eligible. For full terms, see our Returns & Refund Policy.
I received the wrong item!
Please contact us with your order number (e.g. TMH#1234) and the email used to purchase — photos help. We'll send the correct items promptly.
How do I return an item?
Use the self-service returns portal in your customer account. We provide free Royal Mail Tracked Returns labels for unopened, unused items returned from within the UK, with a free home collection or Post Office drop-off.
What can I return?
Unopened, unused items in their original packaging, within 45 days of purchase. Sale items are eligible. We can't accept items that have been opened, used or damaged. Free tracked returns apply to UK returns only.
I don't like the smell — what can I do?
We understand buying fragrance online can be tricky. If the item is unopened and unused, request a refund or exchange via the returns portal within 45 days.
Can I swap my item for something else?
Yes — request an exchange in the returns portal. Your new item is shipped once the original is returned.
How long do refunds take?
Once your return has been received and inspected, approved refunds are issued to your original payment method within 45 days.
Our Fragrances
What's in our fragrances and how they perform.
What is in your fragrances?
Our fragrances are naturally derived but not 100% natural — they need some assistance to retain their scent, adhere to the paper and not discolour over time. They comply with the EU 7th Amendment on allergens.
How long does the scent last?
The scent is designed to last approximately 6–12 months under normal conditions, after which a residual (not strong) scent remains. Duration varies with the size of the space and personal sensitivity to smell.
Are the scented liners safe with clothes and linens?
Yes — the fragrances are designed to be gentle and won't stain or damage fabric.
Do your fragrances contain phthalates?
Our Sandalwood and Lily of the Valley fragrances contain trace amounts; the others do not.
Scented Drawer Liners
Sizing, fitting and caring for our scented drawer liners.
What size are your drawer liners?
Our drawer liners are 60cm x 42cm (23.6" x 16.5"). They can be doubled and overlaid for larger spaces.
Can the liners be trimmed to size?
Yes — they cut easily with scissors. Tip: lay them in the drawer upside down, crease the edges, then turn over for accurate fold lines.
Are your drawer liners adhesive or sticky-backed?
No, they are not adhesive — the scented liners are unsealed paper. (Wipe-clean liners have a gloss laminate on top but paper underneath.)
How do I fit the liners in my drawers?
Fold rather than cut for clean edges. The patterns repeat perfectly, so you can overlay sheets without visible seams.
Is the paper acid free?
Our printing is done on FSC-certified paper, but we have to assume some acidity is involved in the printing process. We've seen no yellowing issues despite age testing.
How do I fix down the liners?
Use sticky-tape loops, photo tabs, or our Sticky Dots product. We don't recommend Blu Tack, as its oils can seep into the paper.
Do you do a continuous roll?
No — continuous rolls aren't possible due to the weight of the paper and our manufacturing process.
Are your products recyclable?
Scented liners and packaging are recyclable. Wardrobe Freshener paper and hooks are recyclable, and the inner pouches can be discarded or scattered in the garden. Wipe-clean liners are not recyclable due to the laminate. Plastic sleeves are Category 5, recyclable in some areas only.
Wipe Clean Drawer Liners
Our unscented, wipeable drawer liners — uses and care.
Are the Wipe Clean Drawer Liners scented?
No — these liners are unscented, making them suitable for people sensitive to fragrance.
Are they suitable for kitchen use?
Yes — they're ideal for kitchen drawers, cupboards and pan shelves thanks to their wipeable, water-resistant surface.
Can I use them in the fridge?
No — the paper base will absorb moisture over time, despite the laminated top.
Are they safe for use with food items?
The liners aren't intended for direct food contact, though the laminates are food-grade. They're designed for organising surfaces where containerised food is stored.
Wardrobe Fresheners
What's in our Wardrobe Fresheners and how to care for them.
What is in your Wardrobe Fresheners?
They contain scented paper (the same stock as our drawer liners), a compostable vermiculite pouch inside, and cardboard hangers. All components are recyclable or compostable.
Can I get a free sample to smell?
We're sorry, but no — it's just not practical and shipping is very expensive now. However, if you order and it's not for you, unopened items can be returned for a refund or exchange within 45 days (free UK tracked returns), so you can buy with confidence.
Still need help?
Our customer support team is happy to help.
- Email: helpdesk@themasterherbalist.co.uk (online/email support Mon–Fri 09:00–13:00)
- Telephone: 01284 830362 (Mon, Tue & Thu 09:00–13:00)
- Post: The Master Herbalist, The Lake, Hartest, Bury St. Edmunds, Suffolk, IP29 4EQ
