Widerrufsrecht
Our returns and refund terms for orders placed within the United Kingdom.
Returns window
You may return eligible items within 30 days of purchase. Proof of purchase is required.
What can be returned
We accept unused items in their original packaging. You're welcome to open a box to smell the items; please do so gently so it can be reclosed. For Wardrobe Fresheners, reseal them quickly in the packaging they arrived in.
Sale items are eligible for return and refund. We cannot accept items that have been opened, used or damaged.
Free UK tracked returns
We provide free Royal Mail Tracked Returns labels for unopened and unused items returned from within the UK, with the option of a free home collection or drop-off at a Post Office. Free returns apply to UK returns only.
How to return an item
Complete our online returns form to request a return, refund or cancellation. Once approved, we'll email you a free Royal Mail Tracked Returns label — there's nothing to print yourself in advance.
Exchanges
We do not process exchanges, rather we arrange a return of your original order at our cost and you are free to place a follow up order. This is much easier for you to track and us to manage.
Refunds
Once your return has been received and inspected, approved refunds are issued to your original payment method within 7 days. If a refund is delayed, please check with your bank or card provider first, then contact us.
Returns address
Customer Returns, The Master Herbalist, The Lake, Hartest, Bury St. Edmunds, Suffolk, IP29 4EQ, United KingdomInternational orders
Due to high return-shipping costs, returns and refunds are not available on orders shipped outside the UK.
Still need help?
- Email: helpdesk@themasterherbalist.co.uk (Mon–Fri, 9:00am–1:00pm)
- Telephone: 01284 830362 (Mon, Tue & Thu, 9:00am–1:00pm)
